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Privacy Notice/
Confidentiality Policy

Nightline is a listening and information service for students. We exist to provide anonymous and confidential support to students who need it. In certain circumstances, we may feel the need to break our anonymity and confidentiality policies. Our Privacy notice / Confidentiality Policy is in place to ensure both callers and volunteers are aware of Nightline’s involvement with potential third parties.

In certain situations, it is in our legitimate interest/we have a legal obligation to break our confidentiality and anonymity policies and involve appropriate third parties.

These situations include:

  • If we have reason to believe a caller is in the process of a suicide attempt, and they have given identifying information, it is our policy to contact the emergency services.
  • In the case of a bomb or terrorism threat – this is a legal requirement.
  • If we believe there is a strong possibility of harm to others, or a child protection issue.
  • If a caller acts and/or behaves in an abusive or threatening manner towards our volunteers. Please see below for further clarification.

Please view our FAQs for more information about confidentiality and anonymity.

It is in the legitimate interests of Nightline to protect against abuses of the service, to protect our volunteer safety and wellbeing, and ensure that the service remains available for genuine callers. Any abuse of the service and/or towards volunteers will not be tolerated.

In order to serve this interest, where a caller acts or behaves in an abusive or threatening manner towards our volunteers, Nightline may disclose the personal data of that caller to appropriate third parties. These parties may include the police, other Nightlines, Nightline Association, and other organisations with responsibility for the welfare of our volunteers such as the Universities and Students’ Unions.