COVID-19 Update – 12/05/2020

We have now re-opened our IM service as of Monday 12th May. To start chatting on IM, click on the Instant Messenger tab and you’ll find the link. The service is open 8pm to Midnight, subject to volunteer availability. Our email service is still open as usual which operates 24/7, everyday of the year. Our volunteers aim to respond to emails within 48 hours. Please contact us by sending a email to [email protected]. What ever is on your mind, we are here to listen.

Take care.

 

Nightline is a confidential, anonymous non-advisory listening and information service provided by student volunteers. Our service provides a safe environment in which our users feel able to talk about their concerns and feelings without fear of judgement. We uphold no political, religious, ethnic or cultural bias or affiliations.

You can contact us through any of the following services we offer:

 

Phone: our number is on the back of your student card

A non-judgemental, friendly and empathetic ear. Our phone lines are open from 8pm to 8am every night during term time. Whether you’d like to talk through a concern or simply have a chat, Nightline is always here to listen. No problem is too big or small, and we’ll always listen, not lecture.

We are a non-advisory service, but we can provide information. This can be anything from takeaway and taxi numbers to specialist services.

 

Email: [email protected]

Prefer to email? That’s absolutely fine! Our email service is open 24/7, 365 days a year and is our only service that operates outside of term time. Our anonymiser ensures that volunteers cannot see your email address. We will always aim to reply within 48 hours.  Please note that in order to maintain the high standard of our service, more than one Nightline vounteer may work to reply to your emails.

 

Instant Messenger

Similar to our e-listening and text services, contact details are made anonymous to ensure all conversations are 100% confidential. Replies are instant and the service is open from 8pm to midnight during term time, subject to volunteer availability.

To start chatting on IM, click on the Instant Messenger tab and you’ll find the link!

 

Skype: sheffieldnlskype

Abroad? Run out of minutes?  You can still call Nightline free of charge by calling us on Skype.  Both video and audio calls to sheffieldnlskype are automatically forwarded to our phones, so they will be treated like any other call.  Our volunteers won’t see your skype username and will not know whether you called from a phone or from Skype.