Who runs Nightline?
Although Nightline Association supports and promotes Nightline services across the country, individual Nightline organisations are run entirely by student volunteers, both from the University of Sheffield and Sheffield Hallam University.
All of our volunteers are carefully selected and highly trained; we hold compulsory, weekly training sessions to maintain our high standards and keep our volunteers informed and up-to-date. Nightline volunteers are anonymous, but we do have ‘Public Faces’ who can break anonymity and represent Nightline on campus, as well as maintaining links with the Universities and students.
How can I volunteer?
Head to our volunteer page to find out more information! The best way to keep up to date is to follow us on social media and if you have any questions please email our admin account.
When are you open?
Our phone lines and Skype service are open from 8pm to 8am every night during term time, and we run Instant Messaging (IM) between 8pm and midnight, subject to volunteer availability. Our e-listening (email) service is also open 24 hours a day, 365 days a year. We aim to answer all emails within 48 hours.
Head over to our social media to see if we are open tonight!
Are you open during the holidays?
Unfortunately, our phone lines, Instant Messenger and Skype service are closed outside of University term time, but our e-listening service runs 24/7 throughout the year. We aim to reply within 48 hours.
E-Listening line: [email protected]
What kind of person calls Nightline?
Anyone! There is no ‘type’ of person who calls Nightline, you do not have to be feeling down or upset to call us. Whether it be to talk through a concern around your relationships, health, studies or anything else that is bothering you, or you simply wish to have a chat, we are always here to listen. No problem is too big or small. We also have a phone line specifically for information, so if you need the number for a taxi service, library opening times or contact details for a specialist helpline, do get in touch.
What kind of information do you offer?
All kinds! We carry information from both universities regarding things such as exams, accommodation, and department details. We also have details for a number of helplines and services specialising in a range of issues. In addition, we have a directory of contact information for shops, takeaways, medical care, and taxi services.
I’m not very confident with my English – is it still okay to call?
Nightline takes and values every call, no matter the level of English of the caller. If it makes you more comfortable, we also offer an email and an instant messaging service, which offer the same service without the need for spoken communication.
Is Nightline anonymous?
Calls and messages to Nightline cannot be traced or linked, protecting the anonymity of our callers. We do not retain any kind of identifying information of our callers. With the exception of our Public Face and Street Team volunteers, all our volunteers are also anonymous.
Is Nightline confidential?
Nightline is 100% confidential. We do not retain any kind of identifying information on any of our callers, and nothing discussed in any calls or messages is ever spoken about outside of the organisation (except in the specific circumstances detailed below).
Nightline is a confidential organisation but there are some situations in which it is our policy to break our confidentiality. These situations include:
- If we have reason to believe a caller is in the process of a suicide attempt, and they have given identifying information, it is our policy to contact the emergency services.
- In the case of a bomb or terrorism threat – this is a legal requirement.
- If we believe there is a strong possibility of harm to others, or a child protection issue.
Does anybody ever listen in to the calls?
We do not keep any recordings of calls, but some of our calls may be listened to (in real-time) by other Nightline volunteers solely for training and quality purposes. If you would prefer that your call was not listened to in this way, please do tell us. Similarly, if you contact us through IM or e-listening, there may be more than one Nightline volunteer working to reply to you.
Is Nightline independent?
Nightline is affiliated with both the University of Sheffield and Sheffield Hallam University and their respective Student Unions’. We are also a member of the National Nightline Association; however, we are entirely self-run. We have no political, religious, or moral beliefs, or any other affiliations or biases of any kind that might impair the neutrality and impartiality of the service. We do not endorse any individual or organisation whose links or material we post either on this website or on our social media.
What is NLAW?
NLAW stands for Nightline awareness week! It’s a week where we hold different events and activities all over The University of Sheffield and Sheffield Hallam. In the past, we have held events such as Nightline Roar, Pub Quizes, Bake-A-Longs and have even held a concert under the concourse! Check out our social media to see what else we have done in the past!
We love teaming up with different sports & societies across both Hallam and TUoS during NLAW – if you want to be involved please message us through our social media or our admin acccount!
Who is your mascot?
Our mascot’s name is a penguin named Percy! You may see them wandering around during NLAW, keep your eyes peeled and feel free to take a pic with Percy – but remember to tag us on social media!
Is there a volunteer I can interview? – Press Requests
As an anonymous service, we are unable to allow you to interview a volunteer, but we do have a public face who is an ex-volunteer that you could interview. Please note our service is a-political and we don’t offer opinions on a range of topics, so this may limit what we can offer in an interview.
For any press or interview requests please email our admin account and we will get back to you as soon as possible.
Any other questions?
If you have any further questions please do not hesitate to contact our admin account below.
Please note any emails to this account are not anonymous, if you are looking to chat to us please email our E-Listening account: [email protected]
Sheffield Nightline is overseen by The University of Sheffield Students’ Union, run in partnership with Sheffield Hallam Students’ Union, and is an affiliate member of the National Nightline Association (Registered charity number 1112793).