Our Instant Messaging service is open from 8pm until 12am every night during University of Sheffield and Sheffield Hallam term time.

By clicking the box below you’ll be sent to a chat room and greeted by one of our trained volunteers. All contact details are made anonymous and conversations are 100% confidential.

To ensure support is of the highest standard, we only talk to one person at a time. If you cannot get through to us immediately please wait in the automated queue until a volunteer is available, or try again later.

There is no rush to start talking, so take all the time you need.


If our IM service is not open, please feel free to contact us via our phone lines which are open 8pm until 8am during term-time. Alternatively, we have an e-listening service: [email protected] service runs throughout the year, including outside term-time, and we aim to reply within 48 hours.