Our Instant Messaging service is open from 8pm until 12am every night during University of Sheffield and Sheffield Hallam term time.

Our office is open from:

  • 15 September – 15 December 2018
  • 14 January – 7 April 2019
  • 27 April – 8 June 2019

By clicking the box below you’ll be sent to a chat room and greeted by one of our trained volunteers. All contact details are made anonymous and conversations are 100% confidential.

To ensure support is of the highest standard, we are limited with how many people we can talk to at once. If you do not get through to us immediately please wait in the automated queue until a volunteer is available, or try again later.

 

There is no rush to start talking, so take all the time you need.

 

If our IM service is not open, please feel free to contact us via our phone lines which are open 8pm until 8am during term-time. Alternatively, we have an e-listening service: [email protected] This service runs throughout the year, including outside term-time, and we aim to reply within 48 hours.